WHAT OUR CLIENTS SAY

Dear Mr. Blanco / Dear Mr. Zárate,

I would like to take this opportunity and thank you for the unique experience that your travel agency offered to 2 guests of our company who travelled to Costa Rica from November 26th to December 4th. Our travel agency is based in Athens, Greece (far away from Costa Rica) and although we deal very often with honeymoon couples, it has been the first time that we proposed Costa Rica as destination to a couple.

Our clients returned on Monday and we had a long discussion concerning their trip. Above all, I would like to personally thank Mr. Carlos Quesada who assisted me with the organization of this difficult trip. I would like to underline that Carlos is an exceptional professional who really loves his job and this is very obvious from the way he handles his requests. He is extremely helpful, reliable and client service oriented, which is something that is not found very often in our industry.

As Costa Rica has been an undiscovered destination for me, I managed along with Carlos’ constant support, to organize an unforgettable trip for our clients. I am sure you can understand how important is to receive only positive comments from your clients. I feel that Carlos has strongly contributed to the success of this trip and therefore I would like to say a big THANK YOU for the professionalism of Carlos and of your travel agency.

Our clients described Costa Rica as a paradise and we will be definitely proposing Costa Rica to other guests as well, without second thoughts. Thank you very much and we will be delighted to send more Greeks to your beautiful country. With kind regards,

Dear Glenn,

Trip was excellent. Mario and Max were a great team. Max was always safe and quick on the road unlike some other tour bus drivers we saw on the road. Mario is an excellent guide – very knowledgeable and always on top of things. He’s a great guy and kept everyone entertained and even paid special attention to one of our members when she sprained her foot. We called them the costa rican M&M. Hard on the outside but sweet on the inside.

The itineary worked out nicely as we did try to pack alot of activities into a short time. The pace was busy but manageable. We maximized on the fun and used the night to travel between destinations was acceptable by everyone.Sad to go home as it is 8 degrees Celsius here and raining. ITS COLD.

Everyone wants to come back already and so i will be bugging you again in a few weeks.

Talk to you then.

To all:

Just wanted to say a special thanks to everyone at KI and Travel Excellence for a FANTASTIC Costa Rica tour! We got back late Saturday night after an unforgettable experience. Your hard work is greatly appreciated! The hotels were excellent, the food was first-rate, the venues were great. Our students loved it.

What made this tour outstanding—and eminently repeatable in a few years—was our driver Jose and our tour guide Juan Carlos. In particular, I have never had a tour guide that was so informative, so helpful and warm, and whose love of discovery was infectious. His knowledge of the flora and fauna of his country was encyclopedic, and you simply can’t fake his kind of love of learning! When we repeat this trip, we will be requesting him again!

We must work on securing him with a number of high school choirs AND cross-crediting it with their respective biology teachers, because this tour was SUCH a learning experience. I may try a similar scheme with our Biology Department here when the time comes.

Finally, our concert experiences were unforgettable, and it was a thrill to sing for such a worthy cause as Proyecto Daniel. Everybody won.

Thanks again!

Hi Glenn,

Buenas tardes:

Soy Mª Teresa Abengozar Sierra recientemente he viajado con su mayorista a su pais Costa Rica, concretamente del 5 de noviembre al 21 de noviembre de 2010, eramos un grupo de amigos de 10 personas, mi mensaje es solamente para hacerles saber lo estupendo que ha sido el viaje, somos un grupo que lleva viajando muchos años a distintos paises y puedo asegurarles que ha sido uno de los mejores viajes que hemos realizado, no solo por lo preciosa que es Costa Rica, sino tambien por lo bien que ha estado organizado y sobre todo por el magnifico trabajo que ha realizado el guia que nos ha acompañado (Allan Vargas Gomez) y el conductor del bus (Alex Villalobos), ambos son dos estupendos profesionales que han realizado su trabajo magnificamente, con amabilidad y disposición en todo momento, además de habernos transmitido el entusiasmo que sienten por su pais, quiero agradecerles que mantengan profesionales de este gran nivel y no duden que recomendaremos a todas nuestras amistades su agencia y su pais, que no solo es bonito por sus recursos naturales, sino también por la amabilidad y bondad de su gente.

Muchas gracias por todo y un cordial saludo.

Hi Glenn,

Hope you are keeping well.

I just wanted to say thank you very much for arranging us such a wonderful holiday for us in Costa Rica. Everything worked out so well, including having to rearrange the rafting because of the rain in La Fortuna. Thank you also for changing the time of the transfer back to San Jose airport on Friday morning. We arrived home to the UK safely on Saturday morning.

We will be recommending Costa Rica as a holiday destination to all our friends, for it’s beautiful scenery, wonderful wildlife and very friendly people.

We are still looking through all our photographs but the happy memories are with us already.

Thank you once again.

Best wishes

Dear Carlos,

I’m sure you don’t remember me but we met a couple of times when I was working for Kuoni. I have recently returned from an escorted tour holiday to Costa Rica which I booked through Archers in the UK, with yourselves providing the ground services and just wanted to write and let you know how fantastic the experience was. The itinerary was well thought out and, while visiting the major highlights, also minimised the time spent on the coach. The hotels were of good quality, and while some could have been more centrally located I guess it is not always possible to fulfill both criteria. Staying two nights in each location allowed more time to relax as the tour itself was fairly packed.

I would like to draw special attention to the efforts of tour guide Diego Velasquez who accompanied us throughout the tour and also our driver Will. Both were complete professionals throughout, being on hand to provide any assistance needed and answer a constant stream of questions as well as being able to spot wildlife which to me seemed invisible to the naked eye!

Diego was the perfect tour guide, combining friendly humour and jokes with attention to detail, professionalism and excellent knowledge – traits that are not always combined in one person!

Will was always on time with the transportation and was ever friendly, funny and helpful even after some long days of driving. There was a great dynamic between the two and this added to the atmosphere and humour of the tour. Once again thanks for a great holiday!

Best regards and enjoy WTM if you’re attending! Georgina Keefe

Dear Kattia,
First… thank you so much for you real quick replies!! They really make a huge difference in our ability to close CR bookings and I hope you stay assigned to LTD for a long time so we can continue to bring good business to Travel Excellence!

Muchas gracias, Michael

Ciao a tutti, Ilaria mi ha girato la mail di Tatiana e approfitto della vostra attenzione per ringraziarvi tutti di cuore per la vostra cortesia, affidabilità e competenza dimostrata nel nostro soggiorno in Costa Rica. Scrivo in Italiano perchè so che Erica lo parla benissimo, e poi se scrivessi in spagnolo non mi capireste di sicuro perchè so scrivere solo hola; per quanto riguarda il tortuguero è stato bellissimo avete una natura fantastica e una cultura altrettanto ammirevole perchè siete tutti molto cordiali e sociali. Il mio è un giudizio fatto di emozioni sicuramente Ilaria sarà più tecnica di me, ma per concludere posso dirvi che non dimenticherò mai questo viaggio ed il Costa Rica che prima per me era solo un puntino sulla cartina mondiale invece adesso grazie a Travelexcellence occupa uno spazio enorme nel mio cuore come tutti voi!!!

Grazie.

To all at Travel Excellence,

I would like to thank you for a very well organised tour of your country. We visited San Jose, Tortuguera, Arenal, Monteverde and Manuel Antonio and all had their own special features. All of your transport and travel arrangements worked well and to their scheduled times. All of the guides were friendly, helpful and knowledgeable. One even stopped the car and setup his telescope at the roadside so that we could view a sloth in a nearby tree! Thanks for an enjoyable holiday. I would certainly like to visit you again.

Many thanks,

Merci encore, pour ce joli petit voyage .Nous avons été emerveillé par le choix des gites (tous avec un charme différent et particulier ) . Félicitations à vous ( toi , Glenn ainsi que l’agence ):le voyage n’aurait pas été aussi beau si les étapes n’avaient pas été aussi bien choisies …

Salutations et merci encore

Hello Glenn,

Just a note to follow up and thank you for your excellent effort in finding us a perfect vacation in Costa Rica – we will never forget the fun we had interacting with the local people, the activities, excursions, the tour people, and the whole Costa Rican experience. This would not have occurred without your particular attention to details, contacting all hotels, transfers, emails, options, questions, etc.- I will certainly pass this information and your contact details to my colleagues and friends.

Thank you from all the Tudors!

Dear Carlos, Patricia and the team at Travel Excellence,

Thank you for putting together my recent vacation package in Costa Rica. I had a fantastic experience during my visit and I really enjoyed meeting you all in the offices in San Jose. Everything went very smoothly and the service is truly “Excellent” so thank you. The car hire service was very well run and I had a lot of enjoyment exploring your beautiful country in this way.

I hope you are all well and I look forward to sending more clients your way.

Muy Buenas tardes Silvia.

Ya estamos de regreso en Canarias, una vez que hemos terminado nuestras vacaciones en Costa Rica, y como dice el refrán todo lo bueno: acaba y pronto. La hemos pasado genial, queremos agradecerte la atención y delicadeza que has tenido en organizarnos estas vacaciones. Nos ha gustado e impresionado todo lo visto y vivido, las excursiones, las actvidades, el alojamiento, traslados, consumisiones. En fin todo. Creo que la posibilidad de haberla pasado mejor y en identicas condiciones, hubiera sido muy dificil. Estamos muy contentos y satisfechos con la experiencia vivida. Por supuesto que ha valido la pena ir tan lejos. Gracias a todos ustedes, desde el chofer que nos recibió en el aeropuerto, a los guias de tortuguero ( Leo Jonson y Ray Brown), que nos acompañaron en Tortuguero. A ti especialemnte por haber tenido la paciencia y confianza.

No nos cansamos de contemplar una y otra vez las fotos tomadas, que recogen la estancia y nos traen tantos gratos recuerdos. Desde ahora Travel Excellence podrá contar con nosotros como embajadores y portavoces en Canarias, de su esquisito servicio.

Muchas Gracias y enhorabuena. PURA VIDA!

Hello Glenn,

We’ve recently booked our vacations with you and I wanted to thank you for the wonderfull work you’ve done! The organisation and the time was great, we’ve passed amasing moments everywhere and we really appreciated everything! Hotel Los Lagos and specially El Parador was amasing!!!

Thanks again for your advices and I’ll be glad to recommand your agency and your wonderful, green country!

Truly yours, Elena and Georgi

Dear Marco and Carlos

We certainly had a great time in Costa Rica. We enjoyed the diversity and the movement from the Caribbean side to the Pacific side. The hotels were exceptional and we would recommend Brazil come over here and take a leaf out of the Costa Rican book of style and service. Our finest time was spent at Playa Nicuesa Rain Forest. This was as close to nature that we have experienced in respect to sleeping in the rainforest. It pushes your boundaries of comfort as you shared your time with every insect, reptile and mammal. The kids were excited to find nearly all the venomous snakes in a secondary forest plus playing with dolphins and following about a 100 of them swim across the Golfo. Kayaking in Crocodile infested waters with your child in the kayak was frightening but exciting. We met some very passionate and interesting people there including Alvaro Ugalde who was director of the National Parks.

We honestly thought (and now ashamed to admit) that Costa Rica would be loaded with Americans and five star sterile hotels. We could not have been so wrong. As much as most of the tourists do come from the North of this continent Costa Rica offers some exciting and adventurous places and occupied by like minded people. If there was any other ingredient we would add to your superb recipe it would be an introduction to the history and indigenous people of Costa Rica. So we applaud you for all your hard work in ensuring we enjoyed Costa Rica, as we all very much did.

Regards,