WHAT OUR CLIENTS SAY

Hello Glenn

Thank you very much for great travel experience with your travel agency. The trip was excellent (so yours name brand name is true J).

Everything was perfect. We are in love with Costa Rica. Btw, Merry Christmas and Happy New Year.

Best regards,

Catalina,

Tour guide asked us to send feedback on vacation (7 Dec – 16 Dec)

Trip was excellent. Hotels were from good to excellent. Transfers were extremely well handled with all collections extremely punctual and the drivers were so courteous and well informed. Tours were excellent and all guides were extremely knowledgeable, friendly and courteous. Tour guides were amazing, they showed good knowledge of country, flora and fauna and showed their love of CR. All drivers were professional and were quick to point out sites of interest, wildlife etc. I cannot fault the trip and we would readily use you again and recommend you to others. Top marks. We loved Costa Rica and can’t wait to come back.

Glenn,

I had a great trip! Thank you for setting everything up. It rained a lot, but I knew that might happen when I decided to go to the Caribbean side in November. It didn’t stop me from taking a great hike in Cahuita (where we saw lots of animals) or from enjoying Tortuguero. I live in Los Angeles where it never rains and the weather is always good, so it doesn’t bother me if the weather isn’t perfect when I go on vacation.

Tamarindo was hot and dry and beach was fantastic. The day trip from there to Granada, Nicaragua was very interesting. In Tamarindo, the Hotel Diria was very nice (being right on the beach was fantastic), but they are doing some construction on the hotel right now. You might want to ask when they will be finished for your future guests.

All of the transfer drivers were good, but Henry was excellent. He drove me to Tamarindo and taught me a lot along the way.

Hola Kattia! Ya estoy de vuelta a Barcelona y al trabajo! 🙁

Quería agradecerte todas tus gestiones, comentarte que el viaje ha sido una auténtica maravilla, todo salió a la perfección, no tuvimos problemas con nada, ni con el coche, ni carreteras, ni la gente …. un viaje redondo, perfecto!!!

Ya le he dado las gracias a Bea Rayo por el gran regalo de boda, el raffting por Rio Celeste fue estupendo y nos los pasamos super bien, los guias son la bomba, si pudieses mandar un abrazo a Manuel, Gigi y todo el equipo seria estupendo.El Canopy y los puentes colgantes muy divertidos, las tirolinas son brutales y el trato recibido inmejorable.

No se cuanto podremos volver a Costa Rica, pero nos llevamos un gran recuerdo de toda la gente, relamente sois todos PURA VIDA!!!

Espero poder contactar contigo en otra ocasión, si algun cliente o amigo quiere ir a Costa Rica seguro que lo haré!

Espero que todo te vaya genial !!

Recibe un fuerte abrazo y PURA VIDA!!!

Hola Natalia.

Bueno yo todavía paseando e inspeccionando tu bello país, hoy regresada de Mawamba, desove de tortugas y lluvia mediante, el destino fue mejor aún que mis expectativas.

Recién llegada a San José, salí a caminar con la idea de pasar por la oficina, pero el tiempo pasó tan rápido que al mirar el reloj ya eran las 19.30 hs !!, mañana parto para Manuel Antonio, de acuerdo a como vaya todo, veré de hacerme un tiempo y saludarte al regreso.

Puntualmente y lo que al Fam concierne quiero agradecer la calidez y la calidad del mismo, aunque confieso que con respecto a los servicios, parte de los mismos, antes que yo, los experimentó mi pasajero, de quien oportunamente le hice llegar mi satisfacción a Carlos Quesada, así es que doblemente satisfecha.

Dear Travel Excellence

We have just returned from our wonderful honeymoon in Costa Rica. We did not get a chance to complete the customer comments slip before we left so I hope you are happy that we are sending our feedback via email!

Our names: David Ludlow and Victoria Tilley
Date of our trip: 4th – 16th June 2012

In general our trip was excellent. We loved Costa Rica as a destination for our honeymoon. It was great to see four regions within the country and we loved the passion and knowledge of the guides who showed us the wide ranging flora and fauna.

All hotels were excellent. Our favourite was probably El Remanso in Osa … the location was stunning and the food excellent. We were made to feel so welcome. They also gave us a lovely meal with a bottle of wine on our last night in honour of it being our honeymoon. Grano de Oro in san Jose was very comfortable … we were only there for a few hours as we had an early start. They were very welcoming also at Aninga lodge in Tortuguero. We appreciated the special cocktail served in a decorated pineapple for our honeymoon. Great to have all meals included. Great tours included. Arenal Springs was very well appointed. Comfortable room and great facilities … shame it was not near enough to a range of restaurants to choose from. The Trapp Family Lodge was also a little remote. Room very nice.

Transfers excellent. All very Smooth. Perfectly on time … if not ahead of time. All drivers were very helpful and kind. It was great that they often spotted wildlife that we passed. We enjoyed all of our tours. It was a bit strange that there was quite a high transfer fee for the bird watching in Osa as it was only a few km down the road and definitely a part of the tour rather than to get to the tour.

All the tour guides were excellent. They were so knowledgeable and passionate about all that we saw. We learnt so much and they clearly wanted us to have a great trip with many memories. We saw such wonderful things.

Many thanks for your services … we had a very happy honeymoon.

We would definitely recommend you.

Dear Kattia

Pura vida!

Just to let you know about this wonderful feedback from clients. Please forward this email to all the staff involved.

Have a lovely weekend,
Regards, Elena, Best at Travel, UK

Hi Elena,

Just wanted to email to say a HUGE thank you for your organisation of our trip.

We had an absolutely incredible time and all the tours, accommodation and all round trip were organised phenomenally well. Your itenary was excellent and we felt that we got excellent value for money, especially after speaking to other travelers.

We also would like to strongly commend the ground team as we felt we were being looked after at all times. And Parador was indeed fantastic!!

We will both (and I have already) be recommending your services to our friends and colleagues.

Thanks once again, and we look forward to booking with you again soon.

Kindest regards,

Hello Kattia,

My client came in this morning to show me pictures of her trip. She took about 500 pictures of her holiday; the pictures were great. Costa Rica is a beautiful country; nature is everywhere. We saw pictures of the ocean and the beach, the volcanoes, trees, flowers, animals, birds insects. It was great.

My client was extremely happy with the accommodations; she did not expect something so nice. The services provided by Travel Excellence were indeed excellent. She said she would recommend your company to anyone and Costa Rica as a place to visit. She would go back in a heartbeat.

She thanks you for everything.

Cheers,

Dear Travel Excellence Team,

My congratulations on the superior service your company provided my family on our recent trip. All of your people were punctual, very friendly and delightful. However, there is one guy I wish to single out…Henry..his charm, knowledge and enthusiasm for his job and his country was infectious. His assistance and guidance was a large part of making our trip a success.

Thank you,

Hello Carlos,

Just got back to the office, and so sad that our most amazing trip is over – now back to work!!!

We had such a wonderful fam trip, and I learnt and experienced so much about the Costa Rica’s nature, wildlife, outdoor activities, and you really put together a fantastic trip for me taking in the top highlights of the best routing, hotels, tours, everything…I can’t wait to tell my clients and friends that they just HAVE to go to Costa Rica!!!

Our highlights included rafting on the Pacuare – so glad we did the raft out, as it was more beautiful and exciting on the way out than in! – the hot springs at Tabacon – so relaxing! – and the snorkel/kayak tour at Manuel Antonio, along with all the colorful wildlife we saw at Manuel Antonio and in Osa. We thought our favorite hotel experience was El Silencio – the suites were so luxurious, the cloud forest so pretty, and we thought the food and service there was the best on the trip – and then we got to Lapa Rios and just fell in love with the property, the surroundings, the guides and everything – what an amazing destination experience, and we have you to thank for planning it last as that was the real highlight of our trip! It took a little getting used to wake up to our natural alarm clock at 4:30am with the howler monkeys, but this morning we were so sad to wake up instead to the annoyingly loud cars and motorcycles!!! I LOVED Lapa Rios, and can’t wait to tell everyone about how special and amazing the hotel is as a magical destination experience!!!

Thank you SOOOO MMMMUCCCHH Carlos for the incredibly amazing fam trip! Your team throughout was all excellent – guides, drivers, vehicles – and you really did an excellent job at planning the trip details with the routing and pacing (we wish we had an extra night at Lapa Rios…next time!) and the hotels you booked for me were all really amazing to the best! And we don’t say this about every country we travel, but we had such a great trip, that Costa Rica is definitely a country we would love to go back to. It was so much more amazing than we thought it would be, thanks to you and your amazing team!

Muchisimas gracias Carlos – you are REALLY THE BEST, and I join Jessica in confirming to the office that we can confidently send our clients to you, as we know you will take extra good care of them, and they will have a great trip with you. I really look forward to working with you and sending business your way, and to have our clients experience the beauty and magic of Costa Rica with Travel Excellence!

My best,

Glenn,

Thank you for all of the travel arrangements that you made for our family vacation in Costa Rica. Everything was wonderful and amazing! The transportation was always on time and the drivers and tour guides very professional, knowledgeable and safe. The hotel in Arenal was beautiful and the food was excellent. We enjoyed all of the tours and would recommend them all to others that travel to the Arenal area. The weather was perfect – we were lucky to see the top of Arenal several times and only had rain one afternoon!

We also enjoyed Tamarindo – this was an excellent beach with lots of fun shopping and tasty restaurants. The hotel was comfortable – a few minor problems with the air conditioning and water but the hotel staff did well to help us with these issues. We thoroughly enjoyed both the snorkel sunset sail and the river trip and again would recommend these activities to anyone who visits the area.

Buenas tardes/días Vanesa,

No quiero dejar pasar más tiempo, para daros las gracias por el excelente trabajo realizado por tu equipo, en especial, Dinhora, Hilda y por supuesto Marlon (Tenía todo absolutamente controlado), en todo momento han estado encima de que todo saliera perfecto, implicados al máximo y formando parte de un mismo equipo, algo que verdaderamente es de agradecer.

Cómo supongo te habrán contado, el Cliente termino extraordinariamente contento, tanto con el destino, cómo con la organización, que sin duda sin vuestra ayuda no habría sido posible.

Todo vuestro equipo ha estado a una grandísima altura, incluso las dos personas que me ayudaron en el Hotel Marriott con la entrega de regalos, (Anna y Julia) se que son personas en prácticas, pero estoy seguro que con vuestra formación y la gran aptitud de ellas, serán unas excelentes profesionales.

Felicidades de verdad por vuestro fantástico equipo, y por supuesto cuenta con nosotros para vender vuestro destino y por supuesto, iremos de la mano, con gente como vosotros, siempre garantizaremos el mejor servicio, nos habéis facilitado enormemente la organización del viaje.

Muchas gracias y Enhorabuena de nuevo por tu magnífico equipo y excelente trabajo.

Un fuerte abrazo.

Hi,
My wife and I have just ended an excellent tour of Costa Rica (booked via Audley Travel) and we just wanted to say thank you to the Travel Excellence team for all your hard work in arranging our tour. I have worked in the travel industry for the past 30 years and am extremely impressed by both the efficiency and courtesy of your service. the time-keeping was immaculate for the transfers and touches such as a courtesy call half-way through the trip greatly appreciated.

Congratulations – and thanks to everyone who was involved in the arrangements for our holiday!

Thanks, Ale.

You did great work on this tour. I think it was hard, but you did well. I know the group for next year will be much easier. You have good people who care about the group.

Kind regards,

Silvia, just back from the US and Costa Rica, and wanted to thank you for the Excellent service again for our holidays.

Everything went off perfectly, all the picks up on time, and very proficient and agreeable drivers.

Our American friends were impressed with all the plans.

The holiday was perfect, and we saw a different part of CR this time, so we now know where we want to go (and stay longer) when we come back.

Thanks again for the excellent service.