WHAT OUR CLIENTS SAY

Hi Xinia, Blanca, Cindy,

All went well with the services you arranged for us.
At the Laguna Lodge we had Carlos and Martha as guides: they have great knowledge of Costa Rica, animales and nature and are well organised.
At Fortuna, the tour with Ecoterra was also very good: well organised, good guides with great knowledge.
We had a great time!

Thanks to you all!

Hilde, Patrick, Frederik

Esmeralda and the team of Travel Excellence:

I would like to take a moment to once again commend the entire team at Travel Excellence for a job very well done.

Visiting a country for the first time with a very important client and providing the client with a successful incentive program is no easy task, however, partnering with Travel Excellence on the execution of all logistics for the program proved to be essential and was the driving force behind its success.

From first contact at our site visit my client and I were equally impressed with the knowledge and pleasant yet professional approach that was taken. Throughout the planning process our willingness to revise ideas and plans was priceless and we are very thankful for your creativity and recommendations on every level. Transportation, tours, theme parties, staffing – all was superb and all competitively priced. (Although I would doubt any other company would have the strength of your fabulous staff to back them up).

I have to say that from the drivers of the tour buses through to the hospitality staff and logistical staff – everyone was helpful, courteous and went out of their way to insure our attendees were tended to and happy.

My clients and I were thankful that we partnered and truly believe we owe most of the success to Travel Excellence and their wonderful team. I only wish we could take everyone with us wherever we go because it’s not often the case to achieve 100% satisfaction and experience such wonderful, warm and friendly staff.

I hope to bring more clients to Costa Rica and will absolutely contact Travel Excellence when I do! They’re life savers and a team you want with you every step of the way.

I would highly recommend them and their services.

Carrie Negrinelli
Director, Groups and Meetings
Travel Exchange, A Virtuoso Agency

Hi Cindy
We had the best time. Everything was perfect. Whenever we had a problem, you solved it. I highly recommend Travel Excellence!
Susan McMillan

Cindy,
Thank you for everything! For the months leading up to our vacation I had endless questions and changes and you always responded back to me quickly. Everything was booked perfectly and we had NO problems or issues. Even when I decided to change something at the last minute you were free for me and so was the company (and it was way after hours). I think the thing that impressed me the most was when you flew in to Liberia Airport to meet me when we got off the plane from LA and to personally hand me all of our tour and hotel information. Honestly that was the best, the entire family was impressed. Everything from the kind of hotel rooms I wanted down to the rental cars I asked for was done to my exact specifications. The tour company’s that you chose for our excursions were also top notch. In the future I will recommend you and your company to any of my family or friends traveling to Costa Rica, you made everything so much easier for me and because of that we had an amazing vacation.
Cindy, thank you again for everything.

Regards,
Michelle Perez

Cindy,
It is a wonderful trip even it was started with a very frustrating and confusing event that kevin’s wife could not enter (We believe the customs at Costa Rica made a terrible mistake.)

The trip is organized almost seamlessly. The stay at hotels are super! (except that Cloud Forest Lodge has no internet connection in rooms. I have to move my computer to the lobby to check emails. I was told that they were fixing the internet switches, but not fixed during our stay). Both guides and drivers are knowledgeable and polite, and they showed up timely. Services are 5-star, esp. at Parador Resort.

Costa Rica is a beautiful country covered with pristine rain forest that had brought us endless surprises. For the first time, we had seen sloths, toucans and other exotic animals (reptiles, insects,  ….) We had also did extra tours such as canopy tour at Montverde and charted fishing at Manuel Antonia, both left us lasting memories. Kevin and his mother had enjoyed his ATV ride.

The most importantly, people are very helpful, polite and honest. We will definitely go back. My wife and I are even thinking to buy a vacation house there!

Thank you so much for your help that has alleviated lots of our anxieties. Your did so much extra to accommodate our numerous changes during first two days when the situation was so dynamic. Both families are grateful.

Best regards,
Nick

Ladies –

Penny and I cannot say it enough! We have thoroughly enjoyed working with your entire team and feel that this program’s success was hugely due to our partnership with Travel Excellence.
We would truly like to acknowledge all of your team who have contributed to the success of our program!

Warmest Regards,
Carrie

Hi Lily!

Back to work, boo! But I wanted to give you an overview of our trip!

The organization of our trip to Costa Rica couldn’t have been better planned! You did an amazing job and making this a worry-free trip for us. I know we weren’t the easiest of clients but any fears we had before leaving for Costa Rica vanished once we arrived. Our first driver explained all the vouchers and we could tell all the plans had been well thought out. He also spoke perfect English and we learned a lot about Costa Rica, its government, its history, weather, etc. The Park Hotel was clean and nice, and actually had the best food of the entire trip!

The highlight of the trip was definitely staying at the Springs Resort and Spa in Arenal. I know that was a change from the original plans, but we’re so glad we made that change. The accommodations were outstanding. The hot springs were amazing (including the fun waterslide between the springs), the grounds were gorgeous, and the Club Rio they had on the property was beyond compare. We went horseback riding the first night and the horses were so lively and fun to ride. We also toured their sanctuary and the animals were outgoing and interactive. We didn’t have time to white water raft so we definitely want to do that the next time we go back (and we plan on having you help us book our next trip)! The EcoGlide company you found for our family so we could all go ziplining was the BEST! The views were awesome and the lines were very long and high! Awesome experience, and very well organized.

I was probably most nervous about taking the small plane to Manuel Antonio but it worked out well. We arrived safely and avoided a whole day of travel. Overall, I’m glad we saw two areas of Costa Rica. I think I might have switched the trip to do Manuel Antonio first, then Arenal last, only because the Springs was our favorite part. But the tour through the rainforest was so great. I thought at first it might be kind of a boring excursion but it definitely wasn’t. We loved seeing all the wild monkeys, sloths, deer, crabs, butterflies, macaws and toucans. The time at the beach at the end was the only time we made it to the ocean so we’re glad it was part of the tour. The water was warm and beautiful.

The Parador Resort was well maintained and clean, and it had great views. My only negative feedback was that its pools were not great for kids. It had two pools for families, both side by side, and both of them were really deep. Over 5 ft deep for both. I felt like I couldn’t take my eyes off of them while they were swimming because they were having to cling to the sides of the pools. It also didn’t have any water slides or pool features kids would like. Luckily we noticed the Zip Coaster down the road and took a taxi there, and that was a huge highlight of the trip! The boys went three times, they were having so much fun.

We did arrive at the San Jose airport pretty early. The drive from Manuel Antonio only took about 2 hrs 45 minutes. We waited for 3.5 hours to board the plane. But I guess it’s better to be safe than sorry.

Overall, 5 star vacation! Thank you so much for coordinating it. We can’t wait to bring our whole family next time!

Breeanna Gordon

Cindy muchas gracias por todo, la pasamos muy bien, fue muy buena decisión usar de sus servicios y aprovechamos muy bien los días que estuvimos aca en Cosa Rica.
Gracias

Saludos
Ixca Gonzalez M.

Your company services have been excellent and very professional. It has made a positive difference to the enjoyment of our holiday having reliable transportation services.

I will be pleased to recommend you services to the travel agent I booked through so she can feel confident with continuing to engage Travel Excellence for her clients.

Regards Kym Lowery

Hi Cindy

I want to thank you so much for all your help with our Costa Rica vacation – we had a blast!!

Kristen.

Dear Cindy,

This Thank you is long over due.  We absolutely loved our vacation.  It was amazing and we really appreciated your help in
planning our trip.

Each place was unique and very great.  We have only one feedback and that was the first place that you
placed in.

They put us across the street from the main hotel and it was a 15-20 minute walk back and forth with our kids.  It
was too much for us.

But other than that we loved the trip and can’t wait to go back to Costa Rica.
thank you!!!!
Deanna Emad

Cindy,

Overall great trip! Thank you so much for helping us and spending time editing our itinerary.

We enjoyed the hike to Rio Celeste, Jaco beach, the caves, zip lining, canyonering, and the night hike. All of the transfer drivers were on time and got us where we needed to be without problems. The hotel accommodations were excellent.

The hike to arenal was boring and I would not recommend it. The day hike in the cloud forest was also a bit mundane. Hotel Pariaso was beautiful but too far from downtown for us (cab ride was cheap but we would have preferred to be within walking distance).

Thanks again for all your help and I would recommend you and your company to any of my friends!

Pura Vida!

Pete

Hi Cindy.

Just a quick word of thanks on behalf of Sylvie & I for our recent trip.

Your organisation was outstanding, sending us to places we could have only dreamt of and giving us experiences we will never forget.

Travel Excellence was truly excellent, and you are a great ambassador for the company.

Many thanks and Pura Vida!

Tarquin & Sylvie

Dr Collins from Somerset, England writes:

The service we received from Travel Excellence was first class.  They organised hotels with excellent facilities, courteous staff  and opportunities to see and enjoy the gardens, birds and animals of your wonderful country.  The drivers of the private cars we used were also friendly, informative, courteous and very efficient.  Altogether it was a memorable and very enjoyable holiday.

Thanks for fixing things up,

Sincerely,

Charles

Ciao Cindy, come stai?
Noi appena tornati da un altro viaggio fantastico, tutto è stato perfetto e volevamo ringraziarti per il tuo lavoro.
Speriamo presto di risentirci per organizzare un nuovo viaggio nel vostro meraviglioso paese…
Grazie di cuore da 2 quasi Ticos…
Pura Vida!

Giorgio e Maria Carla