WHAT OUR CLIENTS SAY

Hola muy buenos días Lily​

Agradezco tu atención.

Realmente tuvimos un viaje estupendo, tu país es maravilloso pero aun mejor las atenciones que recibimos por parte de toda la gente.

Espero en Dios regresar pronto para conocer otro poquito de la grandeza de tu país y tu cultura

Saludos y un fuerte abrazo

“PURA VIDA”

Hi Lily,

Carlos and I had an incredibly amazing time in Costa Rica. Even though we visited in the high rain season, each day was eventful and lively. The accommodations were spectacular and activities were breathtaking. We constantly talk about our travels to the beautiful country.

We’re looking forward to next year’s vacation are starting to create ideas. Does Travel Excellence service other countries? We are very active and curious and look forward to exploring a new part of the world.
Thanks again for all your help. Travel Excellence has set the standard for our travel needs.

Sincerely,
Indira
​ Kumar & Carlos Alas​

Hi Cindy,

Thanks for the below email, we didn’t pick it up at the time but there was no real issue getting to the Windham in the end as the hotel paid for the taxi we got which was very good of them.

Kayleigh and I had the most amazing time away and thought we would like to feedback some key points to you to help you continue delivering a great service in the future:

• The info and vouchers we received upon arrival were incredibly thorough and useful. If the had included details on the above transfer back to the Windham they would have been faultless.
• Thank you for the bottle of water on arrival off the place when we were greeted by the driver  – it is sometimes the little things on holiday that go a long way
• Kayleigh and I both got vey unwell after drinking the tap water at the Mountain Paridise Hotel, despite the hotel having signs that this water is drinkable. Whilst we accept this is our own responsibility, please ensure that this issue is communicated to all future travellers with “travel excellence” very clearly as we don’t want other people to ruin 48 hours of their holiday as we did.
• Casa Corcavado is the most amazing place we have ever been and I would recommend you build this into more of your future itineries for your customers who don’t mind sleeping without aircon etc and are in the country for a proper adventure holiday with a bit more seclusion.
• Thank you for notifying the hotels of our honeymoon, we got an upgrade in the Windham and Evergreen Lodge made us a very fancy cocktail – it is sometimes the little things on holiday that go a long way

Thanks again for your professionalism and attentiveness and for putting together a great holiday!

Kind regards,

David and Kayleigh

Hello

We just arrived home to Norway after 2 wonderful weeks in Costa Rica. We used you service traveling from place to place. Thank you for you great service that was a big part of making our trip perfect! Always on time, always clean and nice cars and always great and polite drivers. They are all very serviceminded and informative. They learned us a lot about Costa Rica.Thank you again and say thank you to all of the people involved

Aino, Kenneth and Lina

Midtsveen

Ciao Cindy ritornati in Italia da meno di una settimana ed il Costa Rica già ci manca! Siamo stati benissimo e voglio ringraziarti per la splendida organizzazione.

Complimenti a te alla tua azienda e al personale tutto. Se vieni a Roma conta su di noi.
Un caro abbraccio, ciao

Valerio

Hola Blanca,

It was with much sadness that we finally had to leave Costa Rica earlier this week and return home to England.  I can honestly say that my entire family fell in love with your beautiful country, the fabulous wildlife and the friendly people.  We have come home with very happy memories of a very special holiday.  I would therefore like to say a big “Thank you” to everyone at Travel Excellence who were involved in putting the itinerary together for our 2 week tour, and especially to you for all of your help whilst we were on tour in answering questions and making changes and amendments.  It was very comforting to know that we had someone on hand who was able to help us when it was needed!  I was very impressed with the organisation of our tour which was executed flawlessly – everything took place on time with no problems, all the drivers were very friendly and helpful etc.

I shall have no hesitation in recommending Travel Excellence to friends who may be thinking of a similar holiday to Costa Rica in the future.

With best regards,
Simon

Hi Xinia, Blanca, Cindy,

All went well with the services you arranged for us.
At the Laguna Lodge we had Carlos and Martha as guides: they have great knowledge of Costa Rica, animales and nature and are well organised.
At Fortuna, the tour with Ecoterra was also very good: well organised, good guides with great knowledge.
We had a great time!

Thanks to you all!

Hilde, Patrick, Frederik

Esmeralda and the team of Travel Excellence:

I would like to take a moment to once again commend the entire team at Travel Excellence for a job very well done.

Visiting a country for the first time with a very important client and providing the client with a successful incentive program is no easy task, however, partnering with Travel Excellence on the execution of all logistics for the program proved to be essential and was the driving force behind its success.

From first contact at our site visit my client and I were equally impressed with the knowledge and pleasant yet professional approach that was taken. Throughout the planning process our willingness to revise ideas and plans was priceless and we are very thankful for your creativity and recommendations on every level. Transportation, tours, theme parties, staffing – all was superb and all competitively priced. (Although I would doubt any other company would have the strength of your fabulous staff to back them up).

I have to say that from the drivers of the tour buses through to the hospitality staff and logistical staff – everyone was helpful, courteous and went out of their way to insure our attendees were tended to and happy.

My clients and I were thankful that we partnered and truly believe we owe most of the success to Travel Excellence and their wonderful team. I only wish we could take everyone with us wherever we go because it’s not often the case to achieve 100% satisfaction and experience such wonderful, warm and friendly staff.

I hope to bring more clients to Costa Rica and will absolutely contact Travel Excellence when I do! They’re life savers and a team you want with you every step of the way.

I would highly recommend them and their services.

Carrie Negrinelli
Director, Groups and Meetings
Travel Exchange, A Virtuoso Agency

Hi Cindy
We had the best time. Everything was perfect. Whenever we had a problem, you solved it. I highly recommend Travel Excellence!
Susan McMillan

Cindy,
Thank you for everything! For the months leading up to our vacation I had endless questions and changes and you always responded back to me quickly. Everything was booked perfectly and we had NO problems or issues. Even when I decided to change something at the last minute you were free for me and so was the company (and it was way after hours). I think the thing that impressed me the most was when you flew in to Liberia Airport to meet me when we got off the plane from LA and to personally hand me all of our tour and hotel information. Honestly that was the best, the entire family was impressed. Everything from the kind of hotel rooms I wanted down to the rental cars I asked for was done to my exact specifications. The tour company’s that you chose for our excursions were also top notch. In the future I will recommend you and your company to any of my family or friends traveling to Costa Rica, you made everything so much easier for me and because of that we had an amazing vacation.
Cindy, thank you again for everything.

Regards,
Michelle Perez

Cindy,
It is a wonderful trip even it was started with a very frustrating and confusing event that kevin’s wife could not enter (We believe the customs at Costa Rica made a terrible mistake.)

The trip is organized almost seamlessly. The stay at hotels are super! (except that Cloud Forest Lodge has no internet connection in rooms. I have to move my computer to the lobby to check emails. I was told that they were fixing the internet switches, but not fixed during our stay). Both guides and drivers are knowledgeable and polite, and they showed up timely. Services are 5-star, esp. at Parador Resort.

Costa Rica is a beautiful country covered with pristine rain forest that had brought us endless surprises. For the first time, we had seen sloths, toucans and other exotic animals (reptiles, insects,  ….) We had also did extra tours such as canopy tour at Montverde and charted fishing at Manuel Antonia, both left us lasting memories. Kevin and his mother had enjoyed his ATV ride.

The most importantly, people are very helpful, polite and honest. We will definitely go back. My wife and I are even thinking to buy a vacation house there!

Thank you so much for your help that has alleviated lots of our anxieties. Your did so much extra to accommodate our numerous changes during first two days when the situation was so dynamic. Both families are grateful.

Best regards,
Nick

Ladies –

Penny and I cannot say it enough! We have thoroughly enjoyed working with your entire team and feel that this program’s success was hugely due to our partnership with Travel Excellence.
We would truly like to acknowledge all of your team who have contributed to the success of our program!

Warmest Regards,
Carrie

Hi Lily!

Back to work, boo! But I wanted to give you an overview of our trip!

The organization of our trip to Costa Rica couldn’t have been better planned! You did an amazing job and making this a worry-free trip for us. I know we weren’t the easiest of clients but any fears we had before leaving for Costa Rica vanished once we arrived. Our first driver explained all the vouchers and we could tell all the plans had been well thought out. He also spoke perfect English and we learned a lot about Costa Rica, its government, its history, weather, etc. The Park Hotel was clean and nice, and actually had the best food of the entire trip!

The highlight of the trip was definitely staying at the Springs Resort and Spa in Arenal. I know that was a change from the original plans, but we’re so glad we made that change. The accommodations were outstanding. The hot springs were amazing (including the fun waterslide between the springs), the grounds were gorgeous, and the Club Rio they had on the property was beyond compare. We went horseback riding the first night and the horses were so lively and fun to ride. We also toured their sanctuary and the animals were outgoing and interactive. We didn’t have time to white water raft so we definitely want to do that the next time we go back (and we plan on having you help us book our next trip)! The EcoGlide company you found for our family so we could all go ziplining was the BEST! The views were awesome and the lines were very long and high! Awesome experience, and very well organized.

I was probably most nervous about taking the small plane to Manuel Antonio but it worked out well. We arrived safely and avoided a whole day of travel. Overall, I’m glad we saw two areas of Costa Rica. I think I might have switched the trip to do Manuel Antonio first, then Arenal last, only because the Springs was our favorite part. But the tour through the rainforest was so great. I thought at first it might be kind of a boring excursion but it definitely wasn’t. We loved seeing all the wild monkeys, sloths, deer, crabs, butterflies, macaws and toucans. The time at the beach at the end was the only time we made it to the ocean so we’re glad it was part of the tour. The water was warm and beautiful.

The Parador Resort was well maintained and clean, and it had great views. My only negative feedback was that its pools were not great for kids. It had two pools for families, both side by side, and both of them were really deep. Over 5 ft deep for both. I felt like I couldn’t take my eyes off of them while they were swimming because they were having to cling to the sides of the pools. It also didn’t have any water slides or pool features kids would like. Luckily we noticed the Zip Coaster down the road and took a taxi there, and that was a huge highlight of the trip! The boys went three times, they were having so much fun.

We did arrive at the San Jose airport pretty early. The drive from Manuel Antonio only took about 2 hrs 45 minutes. We waited for 3.5 hours to board the plane. But I guess it’s better to be safe than sorry.

Overall, 5 star vacation! Thank you so much for coordinating it. We can’t wait to bring our whole family next time!

Breeanna Gordon

Cindy muchas gracias por todo, la pasamos muy bien, fue muy buena decisión usar de sus servicios y aprovechamos muy bien los días que estuvimos aca en Cosa Rica.
Gracias

Saludos
Ixca Gonzalez M.

Your company services have been excellent and very professional. It has made a positive difference to the enjoyment of our holiday having reliable transportation services.

I will be pleased to recommend you services to the travel agent I booked through so she can feel confident with continuing to engage Travel Excellence for her clients.

Regards Kym Lowery