WHAT OUR CLIENTS SAY

Hola Marco, Hablé esta mañana con los Sres. Moreno y han vuelto encantados, ha sido un viaje que les ha encantado y esto ha sido posible gracias a tu colaboración y gran trabajo que has hecho. La Suite que tuvieron finalmente en el Paradisus les gusto mucho. Marco muchisimas gracias por toda tu ayuda, es un placer trabajar con profesionales como tu, y por supuesto contamos con vosotros para cualquier futuro servicio que necesitemos en Costa Rica. Un abrazo y Feliz Año Nuevo !!!!

Dear Patricia, We want to thank you so much for the arrangements you made for our family this December. We had a fabulous trip with wonderful tour guides, prompt and friendly transfers and nice accommodations. You did pay attention to detail as did our tour guides and drivers. They stopped for pictures, explained things, had patience and most of all were polite and friendly. The first driver (from the San Jose airport) made us feel relaxed and comfortable, he really took care of us until we were checked in to the hotel. Leonardo, our guide for the Arenal hike was so knowledgeable. We never expected such wonderful service. Costa Rica put it’s best foot forward to us and we loved the country side and the people. Have a wonderful New Year. Kindest regards

Estimada Hilda,

Muchas gracias por su pronta respuesta y ciertamente permítame señalarle que es una de las respuestas más claras y completas que he recibido; tomando en cuenta cualquier destino del mundo a los cuales consulto, y créame que son varios. Por lo que permítame con toda humildad, felicitarlos por vuestra gestión, que hace nuestra tarea mucho más sencilla. Gracias por vuestra asistencia. Cordiales saludos.

I have just heard from Lowri Turner, who says they all had ‘an amazing time’ in Costa Rica, so a huge thank you to you both and to everyone involved in making this such a smooth trip. She will be in touch as soon as she knows when the piece will run and I will send you a copy of course! Your support is very much appreciated. Let’s hope we get some top quality coverage for Costa Rica! With best wishes,

PS: Please could you also pass on the following, from Lowri: I would like to specially mention both of our guides, Carlos in Tortuguero and Juan Carlos everywhere else. They were brilliant.

I just came back from Costa Rica on a trip arranged by Travel Excellence. They are based in San Jose, Costa Rica and know the country extremely well. Everything that they arranged was very well done. Hotels were good, all transfers and tours were exactly what we wanted and what our clients would want. Guides were friendly, knowledgeable, and always on time. They are very easy to work with, get back to every email in a very timely manner, and their prices are very fair. They will be the only operator I will use when I sell their country.

Realmente no tengo palabras para agradecerles la invitación para conocer un país tan rico y hermoso como es Costa Rica, con gente maravillosa, tan respetuosa y gentil que hace que sea aún mas recomendable para visitarla y disfrutarla !!!! He llegado ayer de viaje a la Argentina y no dejo de hablar del viaje y de los hoteles que hemos visitado, las excursiones, la amabilidad y cortesía de la gente, la gastronomía y la exuberante flora y fauna. Realmente estoy convencida que fue muy util para mi formación profesional ya que ahora puedo vender el destino con el corazón, ya que deje muchas expectativas de las agencias que nos compran para que les cuente y desde luego enviarles todas las fotos que he tomado y el material precioso que nos dieron en cada hotel. Quiero nuevamente agradecer a Travel Excellence por haber organizado el Fam y haber coordinado todas las actividades que por cierto fueron minusiosamente seleccionadas para que todos los días fueran maravillosos y provechosos para poder conocer y vender aún mejor el destino. Muchas gracias a todo el equipo de Trabajo, por su compromiso de trabajo, excelencia y la amistad que nos han brindado en todo momento. Simplemente Gracias!!!

Thank you for forwarding the comments made by the clients. And I would like to say a huge thank you to you all at Travel Excellence for looking after this group so well and ensuring that everything ran smoothly and that they left with very fond memories.

The clients that I have spoken to so far have spoken very highly about the service you offered and the experience they had. So please do pass on my thanks to all your team who made this trip wonderful for them.

Kind regards

What a fabulous vacation it was!!!! You did a great job of putting us up at super locations and organizing great day trips. I am so grateful that we did NOT drive! Travel Excellence was perfect and always on time, great drivers and super tour guides at every location. The weather was of course, rainy in Arenal, as well as Monteverde and sunny at the coast.

The one day that was crystal clear in Monteverde was the day we went zip lining, very lucky!!!! We ended up up-grading to the 727 aircraft at Costa Verde since it was empty and was a two bedroom suite which worked out better for our family – totally cool!

Again – Thanks for all your help in making this a very memorable vacation for our family. Please pass on our appreciation to Marcos at Travel Excellence for the very professional and well organized package he put together.

Many Thanks!

Our trip was great, all was perfectly timed, the hotels, the tour companies and guides were great and we have to thank you for it. We had a great adventure and for sure I will send you coordinates to all our friends. A special mention for Raphael, the guide from the Monteverde Reserve. He provided so much information about the flore, the nature, the ecosystem and we got to see the ketzall twice!… and a tarantula, and much more.

Thanks again and have a great day!

I just wanted to send you all a quick note to say thank you for doing such a wonderful job with the New York Institute of Technology group. Carol Jockle has traveled with us for the past 4 years, and she said her trip to Costa Rica was the best. She was extremely impressed with your company, the guide and driver. Thank you and I look forward to working with you on future trips!

I wanted to send a big thank you to both of you for arranging the one day pass tour to Hacienda Guachipelin – it was absolutely fabulous! We went white water tubing, did the canopy canyon tour, horse back riding and went to the falls and had a wonderful time. Thank you again for arranging this and I will be sure to let all of our group planners know of the experience we had and what the Hacienda offers.
Thanks again

Just wanted to say we all arrived home safely but with extremely cold conditions. I think I should have stayed for a bit longer! Also out driver Luis Chaves was outstanding. Not only is he an excellent driver but he made all my clients happy in many other ways as well. We are choosing out dates for 2011 and will advise you as soon as we do this. Many thanks again and Happy New Year to you and yours.

We want to thank you so much for the arrangements you made for our family this December. We had a fabulous trip with wonderful tour guides, prompt and friendly transfers and nice accommodations. You did pay attention to detail as did our tour guides and drivers. They stopped for pictures, explained things, had patience and most of all were polite and friendly. The first driver (from the San Jose airport) made us feel relaxed and comfortable, he really took care of us until we were checked in to the hotel. Leonardo, our guide for the Arenal hike was so knowledgeable. We never expected such wonderful service. Costa Rica put it’s best foot forward to us and we loved the country side and the people. Have a wonderful New Year. Kindest regards.